At RIWAZRA, our customers are at the heart of everything we do.
Our Customer Assistance Policy (CAP) is designed to provide transparent, supportive, and timely solutions, ensuring that every shopping experience is smooth, secure, and satisfying.

Our Commitment

• Personalized Support: Every order is custom-stitched, and we ensure customers receive end-to-end guidance, from selection to delivery.
• Transparency: Clear communication on pricing, delivery timelines, and production stages.
• Timely Assistance: Queries are resolved within 24-48 business hours.

1. Pre-Order Assistance

We help customers make informed choices through:

• Size guides and measurement charts for perfect fitting.
• Fabric and embroidery descriptions for clarity.
• Personalized style recommendations from our fashion team.

2. Post-Order Assistance

Once an order is placed, our team provides:

• Order confirmation updates via email/SMS.
• Production stage tracking (cutting, embroidery, stitching, finishing).
• Real-time shipping updates with tracking links.

3. Alterations & Fit Support

• In case of minor fitting issues, we provide complimentary alteration services.
• Customers bear two-way shipping charges for alteration requests.
• Alteration requests must be raised within 48 hours of delivery.

4. Complaint Resolution

If you face any issue with your order:

1. Email us at support@riwazra.com with order details.
2. Share an unboxing video and images for verification.
3. Our team will investigate and resolve the issue within 3-5 business days.

5. Exclusions

• Minor design or color variations are natural features of handmade garments and are not considered defects.
• Delay caused by incorrect shipping addresses or lack of customer response is not the responsibility of RIWAZRA.

Customer Support Hours

• Monday – Saturday: 10 AM – 7 PM IST
• Sunday: Closed